Basic Business
General Business
Customer Relations

Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.

complaint handling, customer satisfaction, complaints, customer relations, customer service, customer service plan, customer service plans

Creating a Refund Policy [11803]

Budgeting for unhappy customers

CRM Guru [13609]

Resources on customer relationship management topics

Customer Satisfaction Survey Form [11120]

A sample customer satisfaction survey form designed to help you gather important information

Customer Service Guarantees [15465]

Structuring Your Service Guarantee

Effective Customer Relations and Complaint Handling [8652]

Evaluate your company for its strengths and weaknesses in promoting customer satisfaction

Letters to Customers [18293]

Templates of letters to send to customers

Sample Size Calculator & Confidence Interval [15801]

Calculator helps you determine sample size needed

What's Missing in Your Service? [9556]

Customer-focused objectives